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Shipping policy

Shipping policy

All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Standard and Express delivery timeframes are based on estimates from our shipping partners. These timeframes are not guaranteed delivery dates. Due to the possibility of delays caused by weather and other factors beyond our control, please refer to tracking information provided at the time of shipping for more accurate/ up-to-date delivery information from the courier.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@wocadirect.ca with your name and order number, and we will look into it for you.

 


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@wocadirect.ca with your name and order number, and we will look into it for you.

Once the item is in the possession of the courier we cannot cancel, alter or reroute shipments. Please refer to tracking information for up to date delivery status updates and pick-up notices.

If your parcel was not delivered or lost please contact us so we can inquire with the courier. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Shipping to P.O. boxes

We use Canada Post as our main shipping partner, therefore we do ship to PO boxes. If this option changes, customers will be notified at checkout and have to select a non PO Box address for delivery.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

If a parcel is refused or remains unclaimed—including when rerouted to a courier-selected pick-up location—it may be returned to us at our expense, and the original shipping fee may be non-refundable. Any return shipping charges incurred will be deducted from the refund amount. Please contact us promptly if your parcel appears undelivered so we can help locate it.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@wocadirect.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@wocadirect.ca.

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 1-800-401-7773

Mon-Fri: 8:00 am - 5:00 pm

Send us an email

SHIPPING

Orders placed by 12:00pm EST are shipped out the same day.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any items within 30 days of the delivery date. View our return policy page for more details.

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Shipping

  • Orders placed by 12:00 pm EST will be shipped the same day. Orders placed after 12:00 pm will be processed the following business day.
  • Once your order is shipped, you will receive an email with tracking information.
  • Ground shipping typically is within 1 to 7 business days
  • In-store pickup is available collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • See the delivery FAQs for details on shipping methods, costs and delivery times

Returns And Exchanges

  • Product must be returned within 30 days after purchase. Product must be unopened, unused, in good and resell-able condition with original package. All returned items are subject to inspection; we reserve the right to refuse any damaged or used items.
  • See conditions and procedure in our return FAQs

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We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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