What is your return policy?

WOCA Direct Canada has a 30-day return policy meaning you must request a return within 30 days of receiving the item you wish to return. Items sent back to us without a return request will not be accepted.

Your item must be in the condition you received it in order to be eligible for a return. This includes tags and original packaging. A receipt or proof of purchase is also required.

to place a return claim, contact us at info@wocadirect.ca. If we accept your return, you will receive a shipping label and return instructions.

Feel free to contact us with any return questions at info@wocadirect.ca.

Do you offer refunds?

Once we've received and inspected your return, we will notify you as to whether your refund was approved or not.

After your refund is approved, you will be automatically refunded via your original payment method. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund.

Feel free to contact us with any refund questions at info@wocadirect.ca.

When will my order be shipped?

Orders placed by 12:00 pm EST will be shipped the same day. Orders placed after 12:00 pm will be processed the following business day.

We use Standard Shipping Rates for Canada Post. Delivery will be made according to post schedule (usually within 5 to 7 business days). Please select the necessary shipping preference if you need your items delivered sooner.

Are your products available for in-store pickup?

We offer in-store pickup at our Guelph location. Please allow us two hours to prepare your order after placing it.

We will also happily transfer orders for pick up at any of our other branches. Allow 1-5 business days for transfer after placing an order and requesting in-store pick up.

Is it safe to use Worktop Oil on countertops, tables, butcherblocks, and other kitchen surfaces?

All raw materials in Worktop Oil are approved by the FDA in saturation state. Dried Worktop Oil is safe for food contact.

Are there allergens in Worktop Oil?

Although all raw materials in dried oil are harmless, they can be allergenic via direct contact as well as through continuous use (i.e. eight hours per day for several years). Using plastic or rubber gloves during during application will remove all risks.

Should I use Natural Soap or Oil Refresher to maintain my floor?

The primary difference between Oil Refresher and Natural Soap are the protective layers they leave behind. Oil Refresher leaves behind a protective layer of oil ideal for restoring floors and periodic maintenance (use no more than 3-4x's per year). Natural Soap on the other hand leaves behind an invisible layer of soy and coconut fats, creating a protective layer against dirt and wear ideal for regular use (use no more than 1-2x's per month).

For recently oiled floors, be sure to use Natural Soap. Oil Refresher's emulsion process is unable to penetrate fully saturated floors and will leave a film and footprints (film is easily removed with clean water).

Oil Refresher Natural and Oil Refresher White both look white in their containers. What's the difference?

Although the material in both containers appears white, Oil Refresher Natural will not look white after it's applied. The milky-white appearance in the container is due to an oil emulsion used as a part of both products.

What types of wood can WOCA Exterior Oil be used on?

WOCA Exterior Oil is suitable for use on any type of wood. In just one coat the special formula effectively penetrates all exterior wood types (even dense hardwoods) strengthening and protecting from the inside out. This environmentally friendly and VOC-free oil finish creates a breathable, mold and water-resistant, UV protected finish that is as beautiful as it is durable.

Although it is specifically formulated to enhance and protect the natural beauty found in exotic hardwood species, it is a great choice for traditional wood species as well.

Is it ok to use polyurethane after lye treatment?

Using a water-based polyurethane is ok, but only after cleaning the surface with WOCA Intensive Wood Cleaner. Because some lye products are corrosive, it's imperative to use WOCA Wood Cleaner to neutralize surface and prevent the finish from corroding.

Can lye be used on ceilings?

Although lye treatment is suitable for all types of sanded or untreated wood ceilings, it is not recommended for use on existing ceilings. Because some lye products are mildly corrosive it is important to avoid dripping on floors, furniture, or person performing lye treatment which would be difficult on a pre-installed ceiling.

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