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  • Call Us: 1-800-401-7773
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  • 8:00 AM to 5:00 PM EST
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Here to Help

Have a question? You may find an answer in our FAQs. But you can also contact us:

Call Us: 1-800-401-7773 60 Malcolm Road, Guelph Ontario N1K 1A9, Canada
  • Opening Hours:
  • Monday to Friday 8:00 am - 5:00 pm EST



Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Free Shipping.

All orders of $49 or more of eligible items across any product category qualify.

Payment Methods.

Credit Card: Visa, MasterCard, Maestro, American Express.

Returns & Refunds.

You can return any item purchased on Shella within 20 days of the delivery date.

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 1-800-401-7773

Mon-Fri: 8:00 am - 5:00 pm

Send us an email

SHIPPING

Orders placed by 12:00pm EST are shipped out the same day.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any items within 30 days of the delivery date. View our return policy page for more details.

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Shipping

  • Orders placed by 12:00 pm EST will be shipped the same day. Orders placed after 12:00 pm will be processed the following business day.
  • Once your order is shipped, you will receive an email with tracking information.
  • Ground shipping typically is within 1 to 7 business days
  • In-store pickup is available collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • See the delivery FAQs for details on shipping methods, costs and delivery times

Returns And Exchanges

  • Product must be returned within 30 days after purchase. Product must be unopened, unused, in good and resell-able condition with original package. All returned items are subject to inspection; we reserve the right to refuse any damaged or used items.
  • See conditions and procedure in our return FAQs

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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