Customer Service
Have questions? Feel free to contact us by email or by phone, and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Ground shipping within 1 to 7 business days
- Next-day and Express delivery options also available
- See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS
WOCA Direct accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- WOCA Direct features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
Product must be returned within 30 days after purchase. Product must be unopened, unused, in good and resell-able condition with original package. All returns require a Return Authorization number. Return Authorizations must be requested by phone 1-800-401-7773 or email orders@wocadirect.ca
Returns without an RA# will not receive a refund.
All returned items are subject for inspection; we reserve the right to refuse any damaged or used items. PLEASE TAKE NOTE: The customer is responsible for return shipping charges. We do not refund shipping charges. No credit is given for lost or returned packages and non-returnable items returned to us will not be shipped back to the sender nor credited to their account. Original receipt or invoice and Return Authorization number are required for any return. If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days minus a 30% re-stocking charge.
